Frequently Asked Questions
Do I need an account with you to place an order online?
Yes, you will need to create an account when placing an order online. By having an online account with us, you will be able to:
- Track your order.
- View your order history.
- View your in-store orders.
How do I create an account?
To create an account, click here. You must supply your business registration number to be able to place an order. Please see our terms & conditions for further information.
Please note that registering on the website is NOT the same as registering for cash and carry shopping. Registration for the cash and carry must be carried out in branch.
To shop at one of our cash and carries you will need to visit the branch with two forms of business identification to prove your trade status in line with our strict trade only policy. These might include business bank account statements, business utility bills or invoices from another supplier with your business name. A business card is not proof of a business. Acceptable identification is at the discretion of the branch manager.
The branch will ask you to complete a cash and carry registration form.
Please note that registering on the website is NOT the same as registering for cash and carry shopping. Registration for the cash and carry must be carried out in branch.
To shop at one of our cash and carries you will need to visit the branch with two forms of business identification to prove your trade status in line with our strict trade only policy. These might include business bank account statements, business utility bills or invoices from another supplier with your business name. A business card is not proof of a business. Acceptable identification is at the discretion of the branch manager.
The branch will ask you to complete a cash and carry registration form.
Where do you deliver to?
Right now, we deliver to mainland UK, The Isle of Man, Channel Islands, Scottish Islands & Islands, Scilly Isles, and Northern Ireland.
We are always expanding our geographic scope, so if we don’t deliver to you yet, check back for future updates.
We are always expanding our geographic scope, so if we don’t deliver to you yet, check back for future updates.
Do you only sell to businesses?
Yes, as an established wholesaler, we only sell to retail.
We will not sell to the general public as it is not our policy to compete with our own customers.
To shop at one of our cash and carries customers will need to visit the branch with two forms of business identification to prove their trade status in line with our strict trade only policy.
We will not sell to the general public as it is not our policy to compete with our own customers.
To shop at one of our cash and carries customers will need to visit the branch with two forms of business identification to prove their trade status in line with our strict trade only policy.
How can I see prices?
To see our prices, please click here to login or register for a new account.
Are your prices wholesale or retail?
All prices are wholesale, excluding VAT.
Is there a minimum order value?
Our minimum order value is £50 before VAT.
How do I place an order?
Once logged in to your account, use the menu or search function to find products & add to cart. Once you are finished shopping, click on the basket icon at the top right corner of page, and follow the Checkout steps. You will receive an email confirming your order, that includes your order number.
What can I do if I can't find a particular item?
Our products are regularly refreshed & our stock system updated daily. Using the search bar at the top of the page you can search our full catalogue via product number or description. If you are unable to find a product, please contact us by filling out a form here or by emailing web@budget-greetingcards.com.
What payment methods do you accept?
Payments can be made on the completion of your order using Worldpay. Payments on account are also available for select customers. Once the payment type has been selected and confirmed, you will receive an email confirmation to advise that payment has been received.
Where can I find my Invoice?
Once logged in, online & POS invoices can be viewed in My account.
When will I receive my order?
Same Day Despatch for orders placed before 2pm.
Standard delivery can take up to 3 working days after the day of despatch.
During this period you should use the courier App or online platform to keep updated with the progress of your shipment.
If on working day 4 your shipment has still not been received, contact BGC and we will escalate this with the courier.
Standard delivery can take up to 3 working days after the day of despatch.
During this period you should use the courier App or online platform to keep updated with the progress of your shipment.
If on working day 4 your shipment has still not been received, contact BGC and we will escalate this with the courier.
What couriers do you use?
All UK deliveries are sent by DHL or DPD. We send via Standard Delivery (2-3 working days) for orders placed before 2pm, not including weekends. Offshore deliveries are 2-5 working days.
How do I track my package?
On completion of an order, you will receive an email from DHL/DPD with a unique tracking number. You can then use our courier's website to follow your delivery.
Who should I notify if there is a problem with my delivery?
Problems with delivery must be notified to the customer service team within 28 days of invoice. When you contact customer services please have to hand your account number and the order number of the delivery in question. Our Customer Services can be contacted on 0330 124 8366 (weekdays, 9am to 5pm)
Same Day Despatch for orders placed before 2pm.
Standard delivery can take up to 3 working days after the day of despatch.
During this period you should use the courier App or online platform to keep updated with the progress of your shipment.
If on working day 4 your shipment has still not been received, contact BGC and we will escalate this with the courier.
Please note that courier investigations can take up to 7 working days.
Same Day Despatch for orders placed before 2pm.
Standard delivery can take up to 3 working days after the day of despatch.
During this period you should use the courier App or online platform to keep updated with the progress of your shipment.
If on working day 4 your shipment has still not been received, contact BGC and we will escalate this with the courier.
Please note that courier investigations can take up to 7 working days.
Can I change or cancel my order?
All available items will be sent out immediately. If items have been delivered then you will need to follow our returns procedure. Please note we only accept refunds on damaged goods or incorrect deliveries.
How do I return an item?
Please see our returns policy.
How can I see my account balance?
Once logged in, online & POS invoices can be viewed in My account. For an overall account balance, please contact our Accounts Team on 0161 871 4450.
Can I pay my Account online?
Currently we do not provide this service. Account payments can be made by contacting our Accounts Team on 0161 871 4450.
How do I change my contact information?
Once logged in, your contact details can be seen in My account > Company details.
In order to make any changes, please contact us by filling out a form here or by emailing web@budget-greetingcards.com
In order to make any changes, please contact us by filling out a form here or by emailing web@budget-greetingcards.com
How does Budget Greeting Cards use my data?
We use your personal information to provide and improve our services. Please see our privacy policy for more information.
Comments & Feedback
All comments and feedback are welcome and will be passed to our development team for future consideration. Please forward any comments and feedback to web@budget-greetingcards.com
Where can I see your terms & conditions?
Our terms & conditions are available here.
