NB THIS POLICY DOES NOT APPLY TO GOODS PURCHASED INSTORE
Mon-Fri 8:30am - 5:00pm (voicemail available)
Thank you for shopping online with BGC Wholesale.
Items purchased from our online store can be returned within 28 days of purchase if faulty, defective, in poor condition or have been delivered in error. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item/s must be unopened and/or unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we will need to verify the original purchase and may request proof of purchase.
Please do not send your purchase back to the manufacturer.
Please note, this policy does not apply to items purchased in-store.
Discrepancies (shortages in your delivery or items received that were not ordered, for example) must be reported to BGC Wholesale within 24 hours by emailing firstname.lastname@example.org
We endeavour to pack and seal all packages securely. If you receive any packages that appear to have been tampered with in transit, please contact our customer service team immediately.
Damaged contents which come to your attention at the point of delivery must be signed for as 'Damaged' and BGC Wholesale notified immediately.
Photographic evidence may be requested for any damages at the time of notification. Please email email@example.com
Broken, tampered or damaged packages must be notified to the carrier on delivery. Sign as "damaged" etc. and notify our customer service team immediately.
Must be notified to our customer service team within 24 hours from receipt of goods. Photographic evidence may be required.
Must be notified to our office within 24 hours from receipt of goods. Late claims will be treated as invalid. All items are packed and securely taped to stop tampering.
We cannot exchange or refund goods bought by customers in error. BGC Wholesale does not operate on a sale or return basis without prior agreement
Please select goods carefully, as we will only accept returns on goods that are faulty.
All faulty goods must be reported and returned within 28 days without exception and must be accompanied by proof of purchase in original packaging.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment or to your customer account, within five working days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund please contact us at firstname.lastname@example.org.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email to email@example.com and follow instructions provided by our customer support team.
If eligible to exchange products, the time it may take for your exchanged product to reach you, may vary dependent on delivery location.
Please do not ship/return any items back to us without contacting our customer support team on:
Once your return is approved our customer service team will provide you with a returns label to affix to the package. Our logistics provider will then collect the package from your chosen location and return to BGC for inspection.